Returns Policy

Thank you for choosing A&A Distribution for your business needs. We value your satisfaction and strive to provide high-quality products. Please review our returns policy carefully before making a purchase.

1. Returns Eligibility

As we exclusively serve businesses, the Consumer Rights Act does not apply to transactions made with us. Therefore, returns will only be accepted under the following circumstances:

2. Damaged or Defective Items

We take great care in packaging and delivering your orders; however, if you receive a damaged or defective product, please follow our return procedure below:

3. Return Procedure

To initiate a return for a damaged or defective item, please follow these steps:

Contact our customer support team at within 7 days of receiving the product.
Provide your order number and a clear description of the damage or defect.
If requested, please provide photographic evidence of the damage or defect.
Our customer support team will review your request and provide you with further instructions for returning the product.

4. Refund or Replacement

Upon receiving and inspecting the returned item, we will determine whether it qualifies for a refund or replacement.
If the item is deemed eligible for a refund, the purchase amount, including any applicable taxes, will be refunded to your original payment method.
If the item is eligible for a replacement, we will promptly send you a new product of the same type and model.

5. Non-Returnable Items

Please note that the following items are non-returnable:

Products damaged due to misuse, negligence, or accidents after delivery.
Products with signs of wear and tear.
Custom-made or personalized items.

6. Shipping Costs

In the case of a return due to a damaged or defective itern, we will cover the cost of return shipping.

7. Contact Us

If you have any questions or concerns about our returns policy, please don’t hesitate to contact our customer support team at
We appreciate your business and look forward to serving your needs. Thank you for choosing A&A Distribution.

Last updated: 24 September 2023